Your Questions Answered

2023-01-04AtrsVisits：

I haven't been offered a room in any of the halls I selected in my top five?

We try our best to allocate you a room in one of your top 5 preferences, however this isn't always possible due to the high number of applications we receive. Instead, we've offered you a room in a hall with more availability.

What do I do once I receive my offer?

UAL halls: You will need to log into the accommodation portal. This will show you which room type you have been offered.
Partner halls: If you have received an offer from one of our partner halls, just sit tight, they will contact you directly with more information, within a few days

How do I accept my offer?

UAL halls: To accept your offer, please log into your account and click on "Room Offer". Please check the details of your offer and review your tenancy agreement.
Towards the bottom of your screen you'll need to re-enter your Student ID and password and click "Accept Offer".
After you’ve made your payment, don’t forget to press "Accept Offer" again.
Partner halls: Our partner will provide full information on how you can accept your offer.

How long do I have to accept my offer?

You have seven days to accept your offer. Your offer will expire at 10am London time. To view the deadlines and our offer schedule, please see our infographic.
Please note, deadlines cannot be extended and offers cannot be reissued after a student has declined the offer (manually or automatically after the deadline has passed).

Do I have to pay a deposit?

Yes. All halls require an advanced payment. To see a full breakdown per hall, please visit this article about Deposits and Advanced rent payments.

What if I want to reject my offer?

We obviously hope that you're happy with your offer, but if you're not, there is the option to decline it.
UAL halls: To decline your offer, please log into your account and click on "Room Offer". Then scroll to the bottom of the page. You'll need to re-enter your Student ID and password and click "Decline Offer".
Partner halls: It’s important that you let our partners know so as soon as possible that we can offer the room to someone else who has not had an offer yet.

Can I get another offer?

You only get one offer, so we do suggest that you take a few days to think about it. If you do choose to decline, you could join our waiting list in August, but there is no guarantee that a different hall will be available.